Terms of Use

About these terms

These terms of use apply to the Zadak app for Android and to the website myzadak.com (together, "Zadak" or "the service"). They are an agreement between you and MYZADAK ("we", "us", "our"), an independent technology startup based in Zahle, Bekaa, Lebanon.

When you create an account, the app asks you to confirm that you are 18 or over and to accept these terms, and we record the version you accepted and when. If your account was created before that step existed, or if we change these terms significantly, the app asks you to accept the current version the next time you use it. By creating an account or using Zadak, you agree to these terms. If you do not agree, please do not use Zadak.

These terms work together with our Privacy Policy, which explains how we handle personal information. They also work with our Community Guidelines, which form part of these terms, and with any terms shown in the app for a specific feature or offer. If you use Zadak as a nutrition professional or for a partner club, separate terms or agreements with us may also apply to that activity.

Key points

This is a short summary. The full terms below apply.

Zadak is for people aged 18 and over.
AI results, including recipes and nutrition estimates, can be wrong. Use your own judgement, and check every ingredient yourself if you have allergies.
Zadak is not medical advice and is not for emergencies.
Nutrition professionals and partner clubs are independent of us and are responsible for their own services.
Other Zadak users can see most of what you post in the community.
Premium is bought, billed and cancelled through Google Play. Deleting your account does not cancel it.
You can delete your account at any time.

Who can use Zadak

Zadak is intended for people aged 18 and over. If you are under 18, please do not create an account or use Zadak. When you create an account, you confirm that you are 18 or over. If you believe someone under 18 is using Zadak, tell us at support@myzadak.com.

Your account

You need an account to use the app. You sign up with an email address, a password that meets the requirements shown in the app and a few personal details, and you will be asked to verify your email address.
Give accurate information and keep it up to date.
An account is for one person only. Do not share your account or use someone else's. Do not create an account in a false name or for someone else.
Usernames are unique. Do not choose a username, display name or profile photo that impersonates someone else, misleads people or is offensive.
Keep your password secret. You are responsible for keeping your login details safe and for activity under your account.
If you think someone else has used your account, change your password under Profile → Security → Change password and use Log out of all devices on the same screen. If you can't sign in, reset your password from the sign-in screen. Then tell us at support@myzadak.com.

The service

Zadak helps you cook and eat well. Depending on what is available to you, you can:

generate recipes from ingredients you have and ask questions about a recipe;
keep a recipe library and history;
track meals and nutrition;
take part in a community;
find and book nutrition professionals and share information with them;
use offers from partner clubs.

We provide Zadak as it is today, and we keep developing it. Features may be added, changed, limited or removed. Some features are available only in certain countries, to certain accounts or with Premium. Some features have daily usage limits, which can differ between free and Premium accounts and may change. Some AI features need a verified email address, and a request longer than a feature allows is refused rather than shortened. We may pause or limit AI features, for everyone or for one account, for example to protect the service from abuse or when a provider has a problem; while they are paused you can still sign in, use your saved recipes and use Zadak's other features. We do not promise that any particular feature will stay available.

Using Zadak responsibly

Use Zadak lawfully, for its intended purposes and in line with our Community Guidelines. In particular, do not:

post or send anything unlawful, hateful, harassing, threatening, sexually explicit or violent, or anything that sexualises, exploits or endangers children;
share false or dangerous health or nutrition claims, such as promoting eating disorders or claiming that a food cures a disease;
impersonate anyone, falsely claim a qualification or a connection with someone, or share someone else's personal information without their permission;
post content you do not have the right to share, or that infringes someone else's rights;
send spam, run scams or advertise without our permission;
misuse reports, reviews or offers, for example by making false reports, writing fake reviews or using an offer you are not entitled to;
try to access accounts, data or systems without permission, interfere with the service or its security, or get around usage limits or other restrictions;
use bots, scrapers or other automated tools to access Zadak or collect content, or copy substantial parts of Zadak's content, without our written permission;
use content from Zadak, including AI results, to train machine-learning models or build datasets without our written permission.

AI-generated content

Several features use artificial intelligence (AI) to create content automatically. These include generated recipes, the daily featured recipe, recipe images, chef tips, ingredient substitutions and answers from Ask the chef. No person reviews or tests this content before you see it.

AI results can be wrong, incomplete or unsuitable. Ingredients, quantities, cooking times, temperatures, substitutions and nutrition estimates may be inaccurate.
When you generate recipes, the AI receives only the ingredients you enter, your app language, and the diet type and allergies saved in Profile → Personal details. It does not receive the health information you keep for Care. Ask the chef receives the recipe and your questions.
Even when you have entered allergies or dietary preferences, the AI may not handle them correctly.
Recipe images are generated illustrations. They may not match the recipe or the dish you cook, and other people may be shown the same image for the same dish.
Ask the chef is meant for cooking questions. Do not rely on its answers for medical, health, allergy or medication decisions.
Always use your own judgement before cooking, eating or relying on any AI result.

Other people who make the same request may get the same or similar results, so we do not promise that AI results are original or exclusive to you. You may use results generated for you for your own non-commercial purposes, including sharing them in the community or with others.

If an AI result is offensive, harmful, dangerous or wrong, please report it in the app: use Report AI content on the recipe or the recipe of the day, or the report option next to a chef tip, an Ask the chef answer or an ingredient substitution. Choose the reason that fits best (unsafe or dangerous, inappropriate or offensive, incorrect or misleading, a health or nutrition concern, or other) and add a note if you want. Reporting does not stop you using the feature. You can also tell us at support@myzadak.com.

Health, nutrition and food safety

Zadak gives general information about food, cooking and nutrition. General information in Zadak, including AI results, nutrition estimates and community content, is not medical advice. Zadak itself is not a healthcare provider, and the app is not a medical device. It does not diagnose, treat, cure or prevent any disease or condition, and it is not for emergencies.

Nutrition values are estimates. Calories, nutrients and other figures shown in Zadak are estimates. Real values depend on the products, portions and preparation you use. They are not a laboratory analysis or a regulated nutrition label. Do not use them to manage a medical condition or to decide medication doses.
Talk to a professional first. Before you make big changes to what you eat, consult a doctor or another qualified healthcare professional. This matters most if you are pregnant or breastfeeding, have a medical condition or an eating disorder, or take medication.
Checking for allergies is your responsibility. Zadak cannot guarantee that a recipe is free from any allergen or ingredient, even when you have entered allergies or dietary preferences. Check every ingredient, product label and substitution yourself, and consider cross-contamination.
Food safety. Cooking times and temperatures are there to help you get a good result. They are not food-safety instructions. Follow your local food-safety guidance, especially for meat, poultry, eggs, seafood and dairy. You are responsible for handling, storing and preparing food safely.
Emergencies. If you think you are having a medical emergency or a severe allergic reaction, contact your local emergency services immediately. Do not rely on the app, or on messages to a professional, in an emergency.

For more detail, see Safety & Disclaimers.

Nutrition professionals and Care

Zadak lets you find nutrition professionals, book sessions with them and exchange messages with them in the app. If you choose, you can also give a professional permission to see some of your nutrition and health information through Care.

Zadak is the platform, and professionals are independent. Professionals are not our employees or agents, and we do not supervise or direct their professional work. Each professional is responsible for the advice, plans and services they provide, for staying within their professional scope and for following the rules of their profession.
How professionals join. Professionals apply through the app with their professional information and supporting documents, and our team reviews each application before approving it. Licence or registration details are optional, because not every country issues them. Approval means we reviewed the application. It does not guarantee a professional's identity, qualifications or licence, or the quality of their advice, so you may want to check these yourself.
What a professional can see. No health-data permission is turned on by default. A professional can ask to see specific categories of your information, such as your health profile, meal logs or measurements, and only the categories you approve are shared. A professional you book with or message always sees your name, any note you add when you book, and the messages you send them.
Withdrawing and ending. You can withdraw a permission or end the Care relationship at any time. The professional's access to the information you shared through those permissions then stops immediately. Records already created are kept, and your appointments and your messages with the professional are not affected. Professionals can also keep private notes about your sessions, which you cannot see.
Give accurate information. A professional's advice depends on what you tell them, so keep it accurate, complete and up to date.
Suspension. We may suspend or remove a professional. If we do, their access to your information stops, and they need your approval again before any sharing resumes.
Problems. You can report a nutritionist from their profile in the app, or write to us at support@myzadak.com.

Advice from a professional through Zadak does not replace care from your own doctor.

Appointments

You can book sessions with professionals through the app, depending on their availability. Each professional sets the session types, times and prices they offer.
Zadak does not collect or process payment for sessions. You arrange any fee directly with the professional, outside the app. Any payment, refund or disagreement about a session fee is between you and the professional.
Session types such as Video, Audio, Chat or In person describe how the professional plans to hold the session. The app does not provide audio or video calls, so agree the practical details with the professional.
The cancellation rules are shown when you book. We may send you reminders about upcoming appointments.
If a confirmed session does not take place, either you or the professional can report in the app that the other did not attend. The person reported can dispute it in the app within seven days, and our team reviews the dispute.
After a session, you may be able to rate it. Other signed-in users can see ratings and reviews, so they must be honest and based on your own experience.
Zadak may receive a commission from professionals for sessions booked through Zadak.

Community and your content

Zadak's community features include posts, comments, stories, groups, group chats, events, profiles, follows and reviews. Before you first create content in the community, such as a post, comment, story, group, group chat message, event or review, the app asks you to accept the Community Guidelines, and we record the version you accepted. If we change them significantly, the app asks you again before you next create content.

Who can see it. Other signed-in Zadak users can see your community profile, including any social links you add (a WhatsApp link usually shows your phone number), and who follows you. They can also see most of what you post, including posts, comments, stories and reviews, and the events you attend. Stories stay up for 24 hours. Only a group's members can see content in a private group and in group chats. Anyone who has the link to an image you posted can open it, and other users can save images from posts to their own devices. Do not post anything you would not want others to see.
You keep ownership. You own the content you create. You are responsible for it and for having the rights to post it, including the permission of people who appear in your photos. If you post an AI result, the section on AI-generated content above still applies, and you do not get exclusive rights to it.
The licence you give us. When you post or upload content, you give us a worldwide, non-exclusive, royalty-free licence to do the following within the service: host, store, copy, adapt for display, display and distribute it, and check it against these terms, including with automated tools. Adapting for display means things like resizing or re-encoding images, or showing content in a different layout or part of the app. The licence also lets our service providers do these things for us. We use this licence only to run and provide Zadak. The licence ends when you delete the content or your account, except for copies in our backups (kept for up to 28 days), content that remains without your identity after you delete your account (see below), and content we need to keep for legal reasons or to deal with a report.
Deleting content. You can delete your own posts and comments. Deleted content stops being shown in Zadak, but copies can remain in our backups for up to 28 days. A short preview of a comment may remain in notifications that other users have already received, and images that other users saved to their devices before you deleted them are not removed.
After you delete your account. Your photos and other media are removed from Zadak. Some things you shared with others remain, such as the text of your posts, comments, group posts, messages and reviews. They are no longer linked to your account and are shown as coming from a "Former user" instead of your name and photo. Text you wrote can still identify you if it says who you are, and your old name may still appear in notifications that other users have already received. The licence above continues for the content that remains. See Account deletion for details.
Groups. If you create or run a group, you are responsible for managing it in line with these terms and the Community Guidelines.
Events. Events are created by users, not by Zadak, and we do not check them before they appear. Other signed-in users can see who is attending. Take care before you meet anyone in person, and do not share more personal information than you need to. Zadak is not responsible for events that users organise.
Badges and points. A verified badge means we reviewed a verification request and the information that came with it. It is not an endorsement. Points, levels and badges have no monetary value.

Reports, moderation and blocking

You can use the report option in the app to report posts (including group posts), comments in groups, stories, nutritionists and AI results. You can also block the author of a post. To report anything else, such as a profile, a message, a review or an event, write to support@myzadak.com.
We review reports. If content or an account breaks these terms or the Community Guidelines, we may remove or hide the content, limit features, or suspend or ban the account. A post may be hidden automatically while reports about it are reviewed.
Automated tools check posts in the main feed. A post with photos is shown to others only after its photos have been checked, and a post may be held for review before it appears or while a check is repeated. If we switch automatic checking off, for example during a service incident, new posts may be published without it until it is back on, and we rely on reports in the meantime. Stories, group posts, comments, profiles and chats are not checked automatically. We do not check everything that is posted and cannot promise that all content follows these terms.
Group owners and moderators can also manage their groups, for example by removing or muting members.
Where the law requires it, or where someone's safety is at risk, we may keep content and share information with the relevant authorities.

Clubs and partner offers

Zadak shows clubs, and offers made available by independent partner clubs. Each offer has its own terms and conditions, shown with the offer.
A Zadak Partner badge means the club has an agreement in force with us. It is not a guarantee of the club's services.
When you get an offer, the app gives you a code to show at the club. Codes can expire or be cancelled, and offers can have usage limits.
When you use an offer at a club, the club receives your display name and profile photo as part of its record of that use.
The club provides its services and facilities, not Zadak, and is responsible for them. This includes their safety, quality and price, and any membership agreement you make with the club. Any payment for club services is between you and the club.
Zadak may receive a commission from partner clubs when offers are used through Zadak.

Premium subscriptions

Zadak Premium is an optional paid subscription, and you can use Zadak's main features without it. Where Premium is offered, the app describes its benefits before you subscribe.

Sold and billed by Google Play. You buy Premium through Google Play with your Google Play account, under Google Play's terms. Zadak never receives your card or other payment details.
Price. Google Play shows the price and billing period before you buy. If the price changes, Google Play will tell you, in line with its rules.
Automatic renewal. Your subscription renews automatically at the end of each billing period until you cancel it in Google Play.
Cancelling. You can cancel at any time in your Google Play subscriptions. The Premium screen may also show a Manage subscription in Google Play link. Cancelling stops future renewals. Uninstalling the app does not cancel your subscription.
Refunds. Google Play handles refund requests under its refund policies.
Deleting your account does not cancel your subscription. Cancel it in Google Play before you delete your Zadak account. If you do not, it will keep renewing and you will keep being charged.
Changes to Premium. We may change what Premium includes. Where the law requires it, we will tell you about significant changes in advance, and you can cancel in Google Play.
Premium access granted by us. We may sometimes grant Premium access ourselves, for a limited time or without an end date. This access is not a Google Play subscription, is not billed, and does not change or cancel any Google Play subscription you have.

Promotional codes

We may offer promotional codes or other promotions in the future. If we do, they will come with the terms shown at the time, such as who can use them, when they expire and any limits. We do not promise that any promotion will be available. Unless their terms say otherwise, promotions have no cash value and cannot be sold or transferred.

Ending your use of Zadak

Deleting your account

You can stop using Zadak at any time. To delete your account in the app, go to Profile → Security → Danger zone → Delete account and confirm.

If you no longer have the app, cannot sign in or prefer not to use the app, email support@myzadak.com from your account's email address with the subject "Account deletion request". A member of our team handles each request; it is not automatic. We reply to that address with a confirmation code, and the deletion goes ahead only after you reply from the same address with the code within 14 days. If you no longer have access to that address, we cannot delete the account by email. We aim to complete verified requests within 30 days of your confirmation.

Deletion is permanent and cannot be undone. Some accounts must complete certain steps before they can be deleted, for example the owner of a partner club, or a professional with an active commercial agreement or an unsettled statement. Deleting your account does not cancel a Google Play subscription, and the app reminds you of this before you confirm. To see what is deleted and what is kept, read Account deletion.

Suspension and termination by us

We may suspend, restrict or end your access to Zadak, or remove your content, if:

you break these terms or the Community Guidelines;
your use puts other people, Zadak or the service at risk or causes them harm; or
we must do so for legal reasons.

Where it is reasonable, we will tell you why. A suspended or banned account cannot sign in. Suspension or termination does not cancel a Google Play subscription, and you can cancel it in Google Play. If you think we made a mistake, write to us at support@myzadak.com.

We may also stop offering Zadak or any part of it. If we close the whole service, we will try to give reasonable notice.

Our intellectual property

Zadak belongs to us or our licensors and is protected by law. This includes the app and the website, their design, software, text and graphics, the Zadak and MYZADAK names and logos, and content we create or license. We give you a personal, non-exclusive, non-transferable and revocable licence to use the app and the website for their intended purposes under these terms.

Do not copy, modify, distribute, sell or reverse-engineer the app, or create works based on it, except where the law allows this despite these terms. You may mention our name accurately when you write about Zadak. Without our written permission, do not use our names or logos in a way that suggests we endorse you or are connected with you.

If you send us feedback or suggestions, we may use them freely, without any obligation to you.

Third-party services

Zadak relies on services from other companies, including:

Google Play, which distributes the app and sells and bills Premium;
Google services, including Google Cloud and Firebase, which we use to run the service, and Google's AI services, which create AI content;
your device's own speech services, which handle voice input and recipe read-aloud;
on the website, FormSubmit, which delivers contact-form messages, YouTube, which plays a video when you choose to play it, and Cloudflare, which routes our email;
other websites and apps that profiles may link to, such as social networks or WhatsApp.

When you use a third-party service directly, its own terms and policies apply and we are not responsible for it. Examples are Google Play, your device's speech services and websites linked from a profile.

Disclaimers

We work to keep Zadak useful, available and secure, but we provide it "as is" and "as available". To the extent the law allows, we make no promise or warranty, express or implied, that:

Zadak will be uninterrupted, error-free or secure;
content in Zadak will be accurate, complete or suitable for you, including AI results, nutrition estimates and content from other users, professionals or clubs; or
Zadak will meet your needs.

Nothing in these terms affects rights that the law does not allow to be excluded by agreement.

Limitation of liability

To the extent the law allows, we are not liable for:

indirect, incidental, special or consequential losses, or loss of profit, business, data or goodwill;
losses caused by content from other users, professionals, partner clubs or third-party services, or by the advice, services or facilities they provide;
losses caused by relying on AI results or nutrition estimates without using your own judgement, or by not following these terms; or
events outside our reasonable control.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for our fraud or gross negligence, or for anything else the law does not allow us to limit or exclude. Nothing in these terms affects your mandatory rights as a consumer.

Claims caused by your use

To the extent the law allows, you agree to cover reasonable losses and costs we suffer because of claims by other people that arise from your breaking these terms or the law, or from your infringing someone else's rights, through your use of Zadak or your content. This includes reasonable legal costs. It does not apply to the extent we caused the loss.

Changes to these terms

We may update these terms, for example when we change features or when the law changes. We will post the new version on this page and update the version and date at the top. If a change is significant, we will try to tell you in advance, and the app may ask you to accept the new version before you continue. If you keep using Zadak after a change takes effect, the updated terms apply. If you do not agree to them, you can stop using Zadak and delete your account.

Governing law and disputes

These terms are governed by the laws of Lebanon. If you have a problem, please contact us first at support@myzadak.com so we can try to solve it. Disputes that cannot be solved informally fall under the competent courts of Lebanon. If you live in another country, you keep any protection that country's mandatory laws give you, including any right they give you to bring a claim in your local courts.

General

We publish these terms in English and Arabic and aim for both versions to say the same thing. Both language versions carry the same version and date.
If any part of these terms cannot be enforced, the rest stays in effect.
If we do not enforce a term straight away, we can still enforce it later.
You may not transfer your rights under these terms to anyone else. We may transfer ours to an organisation that takes over Zadak, and this will not reduce your rights under these terms.

Contact

Accounts, privacy, account deletion and reports: support@myzadak.com

General questions, including questions about these terms: info@myzadak.com

In the app: Profile → Information → Contact support opens an email to us. The sign-in and sign-up screens also have a Contact support link.